RaimCalls support

Getting started

Install RaimCalls from Google Play on an Android phone or tablet and create your account in the app. Add your business name, hours, services and prices, then choose Eve or Adam to answer for you.

Foundation starts with a 7-day free trial for new subscribers. The trial is for setting up and testing the agents, including Hear Eve answer: a short test call to your own phone number, verified with a code sent by text. A dedicated business phone number is connected once a paid plan starts.

Plans, billing and cancelling

Plans are Foundation $49, Rise $149, Reign $349 and Legacy $799 a month, bought inside the app through Google Play (or Apple In-App Purchase in the iPhone and iPad app) and renewing automatically until cancelled at least 24 hours before the period ends.

Cancel in Google Play under Payments & subscriptions, Subscriptions, or on an Apple device under Settings, your name, Subscriptions. Refunds for store purchases are handled by Google or Apple under their policies. Deleting your account does not cancel a store subscription, so cancel it in the store too.

Calls, texts and your customers

Eve and Adam tell every caller at the start of the call that they are speaking with an AI and that the call is transcribed. Calls are not audio-recorded; the transcript and a summary are stored in your account. Texts are consent-first, and a customer who replies STOP is never texted again.

RaimCalls is not an emergency service and cannot place or route 911 calls. If you are a customer of a business that uses RaimCalls, contact that business first about your information; reply STOP to any text to stop texts from that number.

Your account and data

Delete your account in the app: Settings, Privacy & consent, Delete account. Download a copy of your data from Settings, Data & privacy, Download my data. You can also delete single calls, transcripts, messages and customers, or set them to delete automatically.

The RaimCalls Privacy Policy explains what is collected, which service providers process it and how long it is kept. The RaimCalls Terms of Use cover plans, consent to call and text, acceptable use and liability.

Contact

Email support@raimovia.com from the email address on your RaimCalls account. Privacy questions and data requests go to the same address. ECONTEUR LLC, Georgia, USA.