Raimovia · Created and developed by ECONTEUR LLC
How customers opt in to texts
ECONTEUR LLC (www.econteur.com), the registered messaging brand, operates the Raimovia platform and the RaimCalls app at raimovia.com and publishes this page so carriers, campaign reviewers and customers can verify how consent is collected. There are three opt-in paths: a consent checkbox on the business's public booking page, the customer texting the business first, and the customer agreeing out loud on a phone call. The checkbox can be seen, exactly as customers see it, at https://raimovia.com/sms-opt-in/example. Each business texts only people who contacted it. Numbers are never bought, rented, shared or uploaded from any list.
Who sends the messages
The messages come from the business you contacted. Raimovia and RaimCalls are the software that business uses to send them, provided by ECONTEUR LLC. Every message identifies the business by name. The messaging programme is Raimovia Customer Messaging.
Opt-in path 1 - the customer ticks a box when booking online
Every public booking page a Raimovia business publishes, at raimovia.com/book/ followed by that business's own name, carries a consent checkbox directly beneath the phone field. It is unchecked by default and is never pre-ticked.
The exact wording beside the checkbox, with the business's own name in place of the example, is: "Text me about this appointment. Example Business will send appointment confirmations, reminders and replies by text. Message frequency varies, message and data rates may apply. Reply STOP to opt out or HELP for help. See the SMS Terms and Privacy Policy." In that sentence "SMS Terms" and "Privacy Policy" are links to https://raimovia.com/sms-terms and https://raimovia.com/privacy.
The booking is accepted whether or not the box is ticked: consent is never a condition of the appointment or of any purchase. Leaving it unticked records no consent. Ticking it records one consent for that one business only, never for any other business on the platform. What is kept is the sentence above as the server rendered it, the number, the page address, the time and the device that submitted it - stored as written, not as the browser reported it.
The identical checkbox can be opened and read at https://raimovia.com/sms-opt-in/example, which renders it from the same code the live booking pages use as a preview that submits nothing. A live booking page belongs to a specific business and takes a real appointment out of that business's calendar, which is why the preview exists.
Opt-in path 2 - the customer texts the business first
A customer sends a text to the business's number. That inbound message starts the conversation and is the customer's consent to a reply in that thread. The business's AI receptionist answers in the same thread and identifies the business by name.
Opt-in path 3 - the customer gives their number on a phone call
A customer calls the business, or answers a call they asked for. Before taking a mobile number, the AI receptionist says this out loud and waits for a yes: "Is it alright if we text you at this number about your appointment? Message and data rates may apply, and you can reply STOP any time to stop."
The number is only saved for texting after the customer agrees. The call recording and transcript are kept as the record of that consent and can be produced on request. If the customer says no, the number is used for that call only and is never texted.
What the messages are
Replies to a message the customer sent the business, follow-ups after a call the customer made or missed, appointment confirmations, reminders and rescheduling, quotes, booking links, payment links and receipts the customer asked for, and a request to review a completed visit.
Frequency, cost, and stopping
Message frequency varies with the customer's own conversations, appointments and requests. Message and data rates may apply.
Reply STOP at any time to stop texts from that business number; one confirmation follows and nothing further is sent unless the customer opts back in. Reply START to opt back in. Reply HELP for help, or email support@raimovia.com.
A STOP also marks any consent recorded for that number as withdrawn, so the record shows the withdrawal rather than quietly losing it.
Agreeing to receive texts is never a condition of buying anything.
Privacy
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging opt-in data and consent are never shared with any third parties. Mobile numbers and message records are used only to deliver messages, honor opt-outs and keep the service secure, and are shared only with the service providers that deliver messages, such as Twilio, or when the law requires it.
SMS Terms: https://raimovia.com/sms-terms Privacy Policy: https://raimovia.com/privacy Contact: ECONTEUR LLC, support@raimovia.com