Delete your Raimovia account

Delete from the mobile app

Sign in to Raimovia, open Menu, select Delete account, then type DELETE and confirm.

Delete from the web app

Sign in to Raimovia on the web, open Settings and then Account, choose Delete account, then type DELETE and confirm.

What deletion does

Raimovia first cancels the recurring subscriptions it manages for the tenant. It then permanently removes the Supabase authentication identity, tenant-scoped CRM and business records, AI configuration, messages, documents, private uploads, notification tokens and connected integration records.

This cannot be undone. Limited transaction, tax, fraud-prevention or legal records may be retained where applicable law requires it. Data held by a third-party service you connected may need to be deleted with that provider separately.

What happens to billing

Deletion cancels the recurring subscriptions Raimovia manages for the workspace before anything is removed, so you are not left paying for an account that no longer exists. Payments already taken are not reversed by deletion; if you believe a charge is wrong, raise that before you delete, because the records that would support it go with the account.

If a subscription was purchased through the App Store or Google Play rather than through Stripe, that store owns the billing relationship and the subscription must also be cancelled in the store's own subscription settings.

Worth doing before you delete

Deletion is permanent and there is no undo, so export anything you will want later while you can still sign in. The obvious candidates are your contact list, invoice and payment history, appointment history, and any documents or reports you would otherwise have to reconstruct.

If you are leaving for another platform rather than closing the business, exporting first also makes the migration far easier: contacts with their source attribution, and past appointments, are the two things that are effectively impossible to recover afterwards.

Deleting only part of your data

You do not have to delete the whole account to remove information. Individual contacts, conversations, documents and AI configuration can be deleted from inside the product, and an AI employee can be paused instead of removed if you simply want it to stop acting.

If a customer of yours asks you to delete their record, that is a request you can action directly in the CRM without contacting us.

If you cannot get in

If you cannot access your account, email support@raimovia.com from the account email address. Ownership may be verified before a deletion request is actioned, because an unverified deletion request is itself an attack.

The privacy policy explains retention, the limited records that law may require us to keep, and your other data rights in full. Raimovia and this deletion process are provided by ECONTEUR LLC.